Policies
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Availability:
We will make every attempt to be as available to you and your beloved pet as possible however we are not available 24 hours a day. If you need more than we are able to provide, we will be happy to refer you to someone that may be able to better help you with your individual needs. We at Pets at Peace want you to feel as comfortable as possible in your decisions. Please remember there are several emergency rooms in the area that are open 24/7 all year including holidays. Their contact information is on our Contact page.
What is need:
If your pet is anxious with strangers or needles, we do recommend speaking with your regular veterinarian about oral sedatives before the appointment. This helps keep everyone calm.
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We ask for medical records from your veterinarian for us to look over. This helps us understand exactly what’s going on and the best way to approach the appointment. They can be emailed to drmac@petsatpeacema.com.
For a dog over 40 pounds, we would need one other person physically and emotionally able to help transfer to our car if cremation services are required. If you can not provide the assistance, you need to let us know. This may prolong scheduling and add to the cost as we will need to schedule and pay the assistant. If your dog is over 149 pounds, we will need to coordinate with the crematorium for them to pick up from your home. ​
Cancellations:
We understand this is a very difficult and often confusing time for pet owners. While we also understand that you may change your mind after scheduling with us, please keep in mind that our doctors are traveling to you. This means they often start driving to you an hour or so before your appointment time. Because of this, we ask that cancellations be made no less than 1.5 hours before your scheduled appointment time. Cancellations made within 1.5 hours of the scheduled time will be charged a cancellation fee.
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Payment:
We accept cash, debit and credit card. We no longer accept checks and apologize for this inconvenience.